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Telephone Support
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Call tracking system
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Outstanding issues report and call summary are available
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Guaranteed hours of availability 24/7
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No Cost to Credit Union
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Access via toll-free 800 number
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Customer Support staff is backed by the expertise of skilled technicians 24 hours
a day, 7 days per week, holidays and weekends.
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Live support is provided from 6 AM to 6 PM PST , Monday through
Friday.
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After-Hours Pager Support is provided between the hours of 6 PM
and 6 AM for Priority 1 and certain serious transitional implementation-production
situations only.
Call us at 1(877) 995-9000
Internet Support
Customers can report their support issues to Customer Support via:
Online with 24-hour access to Customer Support's comprehensive Customer
Support Center at https://support.wescomresources.com
Product Enhancement
WRG is excited to provide our valued clients the mechanism for submitting Enhancement
Requests (ERs) to our products. The following describes the process for handling
ERs. This process is supported by Wescom Resources Group (WRG) and its parent company,
Wescom Credit Union. More Info
Demo Login
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