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Wescom Resources Group (WRG) has developed a unique “shadowing” tool within its home banking solution that enables staff to mirror member navigation online. Credit union employees are now able to walk members through such online processes as opening a CD, applying for a loan, and creating another account, all in real-time. As a result, credit unions can now greatly enhance their level of service with this new interactive feature.

 For security purposes, the credit union can have access to a read-only version where the employee can see the same thing as the member in the program and provide advice without the ability to make active changes. The credit union can also grant full access where there is interactivity on both ends: member and employee. In this case, each employee's onscreen action is tracked and logged to eliminate any possibility of wrongdoing.

 “Not only is this tool great for helping members, it’s excellent for credit union product promotions,” says John Best, director of technology for WRG. “Overall, this is a feature that can greatly enhance any credit union’s member services. Members don’t have to come into the branch for help anymore.”

 “WRG is very excited about this new shadowing tool because of the flexibility it provides to the front line staff when servicing their members” said Kevin Sarber, president of Wescom Resources Group. “Now a credit union’s staff can be fully interactive online when helping a member or promoting a new product. It’s great for the credit union and great for the members.”

 About Wescom Resources Group Backed by Wescom Credit Union, one of the nation’s largest credit unions, with more than $3 billion in assets and serving more than 270,000 members, Wescom Resources Group (WRG) provides credit unions with reliable, competitive and timely software solutions and services. With more than 75 credit union clients, WRG is a leader in innovative technologies for the financial industry Services provided include Symitar (Episys™) Hosted Service Bureau Processing, ATM Deposit Balancing, Item Processing and Disaster Recovery Services. Software Solutions include Home Banking & BillPay, Automated Lending Solution, eStatements, eAlerts, Online Membership Application and more. WRG provides credit unions with all the benefits of today’s technology, leaving financial institutions free to focus on their core financial offerings.