WRG’s Product Increases NOCCU’s Bill Payment Processing Volumes By 130%
Since implementing the Bill Pay product from Wescom Resources Group (WRG) in September 2005, North Orange County Credit Union (NOCCU) has seen its bill payment processing volumes increase year over year by 130%, delivering the mid-size credit union a successful member service solution that enjoys heavy usage. NOCCU currently has 5,000 members with $55 million in assets.
The success of online bill payment at NOCCU stems from WRG's flexible Bill Pay product, which allows credit unions of any size to configure the software to meet the needs of their members. Bill Pay served as an important new element of the online banking services offered by NOCCU, and the credit union's members have responded to the convenience and flexibility of the service.
"WRG's Bill Pay service helps position us as a full service financial institution, which reinforces to our members that we are expanding our online banking options for them," said Marjorie Tester, president and CEO of North Orange County Credit Union. "The increase in our bill payment processing volumes shows that our members who use the product are finding it a useful tool to do their banking."
"Our Bill Pay product is just one example of the customized solutions that WRG delivers to credit unions of all sizes," said Kevin Sarber, president of Wescom Resources Group. "NOCCU's success with bill payment demonstrates that our product is helping to increase member service for them. Ultimately, full-featured online banking is now part of what's expected of every credit union, no matter what size."
About Wescom Resources Group
Backed by Wescom Credit Union, one of the nation's largest credit unions, with $3.8 billion in assets and serving more than 295,000 members, Wescom Resources Group (WRG) provides credit unions with reliable, competitive and timely software solutions and services. With more than 75 credit union clients, WRG is a leader in innovative technologies for the financial industry Services provided includes Symitar (Episys™) Hosted Service Bureau Processing, ATM Deposit Balancing, Item Processing and Disaster Recovery Services. Software Solutions include Home Banking & BillPay, Automated Lending Solution, eStatements, eAlerts, Online Membership Application and more. WRG provides credit unions with all the benefits of today's technology, leaving financial institutions free to focus on their core financial offerings. For more information, visit www.wescomresources.com.