Unitus Community Credit Union has implemented Wescom Resources Group's (WRG) Internet home banking to enhance member service. The credit union selected WRG's solution for its functionality and robust security features, which are important to its membership.
With the WRG product, Unitus is able to increase security for members through new features such as multi-factor authentication, account alerts, and secured email. "Many of our members were asking for more security and they are thrilled with the additions,'' said Jason Werts, vice president of sales & service of Unitus Community Credit Union. "The staff is pleased with the secured email as it allows them to have more complete and robust conversations with our members. Members also appreciate the ability to fully communicate with their credit union electronically.''
The nearly $675 million credit union was also looking for an Internet home banking solution that was scalable. For example, Unitus wanted the ability to gather financial data from different systems and present it in one unified view for the member. With the WRG product, the credit union will begin later this summer to incorporate detailed information on off-host mortgages into its home banking. "The mortgage information feature is something both members and staff were requesting and we are pleased that we will be able to provide this in the near future,'' added Werts.
Unitus members were notified in advance of the new changes to better prepare them when the new solution was launched. "It generated a great deal of excitement and saw a marked increase in activity within the first few days,'' added Werts. "Overall, our members have been very happy with the new online site. With the positive reaction from our members, I can say our member service has increased due to WRG's solution.''
"As members demand more from their Internet home banking, credit unions such as Unitus are looking to partners such as WRG to help them provide the tools to meet member needs,'' said Kevin Sarber, president of WRG. "We are pleased that Unitus members have responded positively and we look forward to helping Unitus enhance member service in the coming years.''
About Wescom Resources Group
Backed by Wescom Credit Union, one of the nation's largest credit unions, with $3.9 billion in assets and serving more than 300,000 members, Wescom Resources Group (WRG) provides credit unions with reliable, competitive and timely software solutions and services. With nearly 100 credit union clients, WRG is a leader in innovative technologies for the financial industry. Services provided include Symitar (Episys) Hosted Service Bureau Processing, ATM Deposit Balancing, Item Processing and Disaster Recovery Services. Software Solutions include Home Banking & BillPay, Automated Lending Solution, eStatements, eAlerts, Online Membership Application and more. WRG provides credit unions with all the benefits of today's technology, leaving financial institutions free to focus on their core financial offerings. For more information, visit www.wescomresources.com.